LONGEVITY CLINICS CO PTY LTD (ABN 83 688 058 79) trading as Longevity Clinics (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable NSW privacy and health records legislation.
Information we collect
Depending on the services you use, we may collect
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1
Your name and contact details
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2
Date of birth and identification details
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3
Appointment and payment information
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4
Medical history and health information
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5
Pathology, imaging and other health information relevant to your care
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6
Information provided through consultation, consent and registration forms
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7
Information collected through our website, including cookies and analytics
Health information is sensitive information and is handled with additional care.
How we use your information
We collect and use your information to:
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01
Provide and manage healthcare and other services
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02
Assess your suitability for services and treatments
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03
Maintain clinical and administrative records
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04
Communicate with you about appointments and services
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05
Process payments
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06
Improve our services and website
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07
Meet our legal, regulatory and professional obligations
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08
Send marketing communications where permitted by law
Who we may share information with
Where reasonably necessary, we may disclose information to healthcare professionals involved in your care, pathology and diagnostic providers, pharmacies, payment providers, technology and cloud service providers, professional advisers and government or regulatory authorities where required or permitted by law.
We do not sell your personal information.
Some third-party service providers we use may store or process information overseas.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access or disclosure.
We retain health and personal information for as long as required for legitimate business, clinical, legal and regulatory purposes.
Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us.
Marketing
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us. Essential communications relating to your appointments or healthcare will still be sent where necessary.
Privacy complaints
If you have a privacy concern or complaint, please contact
Privacy Officer
Longevity Clinics Pty Ltd
Email: info@longevityclinics.com.au
We will investigate and respond to your complaint within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website.
Contact: info@longevityclinics.com.au
